Thursday, February 7, 2013

[Call Centre Agents] jawatan kosong #3

Hello kawan-kawan,

Hari ni nak share 1 jawatan kosong untuk sesiapa yang dok cari keje, nak tukar keje atau ada saudara-mara atau kenalan yang mencari keje. :)
Dengan faedah yang banyak, rasanya berbaloi untuk saya share peluang jawatan kosong ni.

Call Centre Agents

Role Purpose:-
Receive and handle inbound calls by treating customers with the highest degree of courtesy and offering appropriate solutions/products in a manner that ensures targets and service levels are met.

  • Diploma or Degree in any field (fresh graduates are encouraged to apply)
  • Fluency in English is a must
  • Good telephone etiquette
  • Good listening skill
  • Passionate and possess sound knowledge in World Geography
  • PC literate – Microsoft Office
  • Possess sound analytical thinking
  • Flexible working in shift basis
  • Knowledge in Airlines Reservations & Ticketing and Airlines products will be added advantages 

  • Responsible for inbound calls
  • Ensure knowledge in company’s Reservation & Ticketing policies and procedures being applied and uses relevant information (e.g. latest product offerings, pricing, inventory) in all transactions
  • Ensure process of end-to-end bookings being serviced and up-sell/cross-sell relevant products to customers
  • To ascertain customer’s needs by asking appropriate questions and offer appropriate solutions/answers in a manner that demonstrates the highest commitment to service excellence and customer centricity
  • To ensure customer issues being completed by securing the relevant information and finding a suitable resolution. Understands when it is appropriate to escalate an issue
  • To assist superior and provide support with respect to delegated tasks/ assignments

Package & Benefits
Basic salary
Ø  Degree – RM1,900.00 / Diploma – RM1,710.00
Fixed Allowance
Ø  Shift allowance – RM100.00
Variable Allowances
Ø  Productivity allowance – up to RM400.00/month
Ø  Monthly incentive – up to RM300.00/month
Ø  Quarterly incentive – up to RM400.00/month
EPF and SOCSO contributions
Overtime (OT) is abundance
1 year contract (convert to permanent employment based on performance)
16 days of Annual Leave
Excellent career path and personal growth (promotion and transfer to other departments within the company)
Free 1 airline ticket to any destination (within the company’s route) after 1 year of service
Free 3 annual airline tickets to any destination (within the company’s route) for a single staff and up to 7 tickets for married staff (confirmed staff)
75% rebate on airline tickets (within the company’s route)

Additional info:-
  • shift starts at 5.00am (the earliest)
  • 24-hour shift operations
  • no transportation provided
  • parking is free (but limited space, 1st come 1st serve basis)

Resume boleh dihantar ke atau :)