Thursday, February 7, 2013

[Call Centre Agents] jawatan kosong #3

Hello kawan-kawan,

Hari ni nak share 1 jawatan kosong untuk sesiapa yang dok cari keje, nak tukar keje atau ada saudara-mara atau kenalan yang mencari keje. :)
Dengan faedah yang banyak, rasanya berbaloi untuk saya share peluang jawatan kosong ni.

Call Centre Agents

Role Purpose:-
Receive and handle inbound calls by treating customers with the highest degree of courtesy and offering appropriate solutions/products in a manner that ensures targets and service levels are met.

  • Diploma or Degree in any field (fresh graduates are encouraged to apply)
  • Fluency in English is a must
  • Good telephone etiquette
  • Good listening skill
  • Passionate and possess sound knowledge in World Geography
  • PC literate – Microsoft Office
  • Possess sound analytical thinking
  • Flexible working in shift basis
  • Knowledge in Airlines Reservations & Ticketing and Airlines products will be added advantages 

  • Responsible for inbound calls
  • Ensure knowledge in company’s Reservation & Ticketing policies and procedures being applied and uses relevant information (e.g. latest product offerings, pricing, inventory) in all transactions
  • Ensure process of end-to-end bookings being serviced and up-sell/cross-sell relevant products to customers
  • To ascertain customer’s needs by asking appropriate questions and offer appropriate solutions/answers in a manner that demonstrates the highest commitment to service excellence and customer centricity
  • To ensure customer issues being completed by securing the relevant information and finding a suitable resolution. Understands when it is appropriate to escalate an issue
  • To assist superior and provide support with respect to delegated tasks/ assignments

Package & Benefits
Basic salary
Ø  Degree – RM1,900.00 / Diploma – RM1,710.00
Fixed Allowance
Ø  Shift allowance – RM100.00
Variable Allowances
Ø  Productivity allowance – up to RM400.00/month
Ø  Monthly incentive – up to RM300.00/month
Ø  Quarterly incentive – up to RM400.00/month
EPF and SOCSO contributions
Overtime (OT) is abundance
1 year contract (convert to permanent employment based on performance)
16 days of Annual Leave
Excellent career path and personal growth (promotion and transfer to other departments within the company)
Free 1 airline ticket to any destination (within the company’s route) after 1 year of service
Free 3 annual airline tickets to any destination (within the company’s route) for a single staff and up to 7 tickets for married staff (confirmed staff)
75% rebate on airline tickets (within the company’s route)

Additional info:-
  • shift starts at 5.00am (the earliest)
  • 24-hour shift operations
  • no transportation provided
  • parking is free (but limited space, 1st come 1st serve basis)

Resume boleh dihantar ke atau :)



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Dewi Aja said...

Perkenalkan, saya dari tim kumpulbagi. Saya ingin tau, apakah kiranya anda berencana untuk mengoleksi files menggunakan hosting yang baru?
Jika ya, silahkan kunjungi website kami atau untuk info selengkapnya.

Di sana anda bisa dengan bebas share dan mendowload foto-foto keluarga dan trip, music, video, filem dll dalam jumlah dan waktu yang tidak terbatas, setelah registrasi terlebih dahulu. Gratis :)